Our Policy

Shipping, Returns, Payment & Order Policies

 

Thank you for choosing Equinox Beauty Bar for your premium hair extensions. We are committed to providing high-quality products and exceptional service. Please review our policies below.

Processing Time

All orders are carefully processed within 5–7 business days. Each order is curated with attention to detail to ensure that your hair extensions meet our high-quality standards.

Orders are processed Monday through Friday (excluding holidays). During peak seasons or promotions, processing times may be extended slightly, though we strive to ship orders as promptly as possible.

 

Shipping Options & Rates

We offer the following shipping methods:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–3 business days

Shipping costs are calculated based on the weight and destination of your order and will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS. Please allow up to 24 hours for tracking information to update in the carrier’s system.

 

Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to weather, holidays, or carrier-related issues. Equinox Beauty Bar is not responsible for delays caused by external factors. If your order is significantly delayed, please contact us for assistance.

Lost or Damaged Packages

All orders are packaged with care to ensure safe arrival. If your package is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue and provide a replacement or exchange when applicable.

 

Return & Exchange Policy

Due to hygiene and safety reasons, all hair extensions are final sale.
If your order arrives damaged or defective, please contact us within 7 days of receipt with:

  • Your order number

  • Photos of the product

  • A brief description of the issue

Eligible items will be replaced, and we will cover shipping costs for the replacement.

 

Non-returnable items: Opened, used, styled, or custom/personalized orders cannot be returned or exchanged.

 

Payment Policy

We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Buy now, pay later options (e.g., Klarna, Afterpay)

All payments are securely processed. By placing an order, you confirm that you are authorized to use the provided payment method.

Order Cancellation

Orders may be cancelled within 24 hours of purchase if they have not yet been processed. To cancel, contact us immediately with your order number. Orders that have been processed or shipped cannot be cancelled.

 

Product Care & Handling

Each order includes a Hair Care Guide. Following it will help extend the life and quality of your hair extensions. Our team is available to answer any questions regarding care or styling.

International Orders

International shipments may be subject to customs duties, taxes, or fees, which are the customer’s responsibility. If an international order is refused or returned due to unpaid fees, the customer will be responsible for return shipping costs.

Customer Support

We are committed to assisting you with questions about orders, exchanges, or product care.

Contact us:

  • Email: equinoxbeautybar@gmail.com

  • Response time: Typically 1–2 business days